Frequently Asked Questions
Everything you need to know about shopping with MTK
What is the standard shipping time for MTK orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and follow the step-by-step instructions to receive your prepaid shipping label.
What payment methods do you accept?
MTK accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for specific fit notes like 'oversized' or 'slim fit'.
Are your materials sustainably sourced?
At MTK, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are continuously working with our suppliers to increase our use of eco-friendly fabrics.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your delivery in real-time.